© 2018 Sup Adventures | Contact: supadventuresottawa@gmail.com / 819 664 5476

RENTAL CANCELLATION POLICY

Rentals have to be paid in advance (either the full amount or a part of the full amount; this depends on the lenght of your rental) to ensure your spot in our calendar.

Last minute cancellations (less than 48 hours before your rental) and “No-shows” are not accepted and are NON-REFUNDABLE and NON-INTERCHANGEABLE as we may have had to turn away other customers that could have rented the boards.

Pleased be advised that to cancel any Sup Adventures Rentals we require at least 48 hours' notice to avoid being charged the 100% cancellation fee.

For all Paddle Board Rentals cancelled with less than 48 hours' notice, the complete amount you paid in advance will be charged.

Cancellations prior to the 48 hours are also non-refundable but they are INTERCHANGEABLE.

All Cancellations must be confirmed with Sup Adventures over the phone or by e-mail. We do not accept voice mail messages for cancellations.

SHORT TERM RENTAL ONLY: If your cancellation (48 hours notice or not) is due to SEVERE WEATHER on the day of your rental, your rental is non-refundable but is interchangeable. 

Severe weather = heavy rain, thunderstorms, etc. (light rain, and light scattered showers does not count as severe weather).